TROUBLESHOOTING

Accurate troubleshooting and warranty claims require data logs from each battery.

To share data logs LYNK ACCESS software for 64-bit Windows 10 / 11 is required to download data logs from each battery in the system:

• Connect to the LYNK II Communication Gateway through a USB connection with the LYNK II Communication Gateway device to download the data logs from all the batteries in the system.

• For systems without the LYNK II Communication Gateway device, connect to the USB Type-C port on the HELIOS ESS battery to download the data logs from that battery. If the system includes multiple batteries, download the data logs from each battery individually.