Accurate troubleshooting and warranty claims require data logs from each battery.
To share data logs LYNK ACCESS software for 64-bit Windows 10 / 11 is required to download data logs from each battery in the system:
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Connect to the LYNK II Communication Gateway through a USB connection with the LYNK II Communication Gateway device to download the data logs from all the batteries in the system.
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For systems without the LYNK II Communication Gateway device, connect to the USB Type-C port on the HELIOS ESS battery to download the data logs from that battery. If the system includes multiple batteries, download the data logs from each battery individually.
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Use the latest HELIOS ESS firmware to resolve all known issues. For instructions on updating the battery firmware, refer to Updating Battery Firmware. |